terms and conditions
FREQUENTLY ASKED QUESTIONS
How do I order a commission?
Please send inquiry with your project ideas. For larger projects a minimum 50% deposit is required for any project to start. Final payment (50%) is due on approval of design, before artwork is e-mailed or shipped. Work begins upon receipt of order and of payment with a general idea what the project entails. You will receive a very unique and customized service. I will be in touch with you via e-mail or phone, and you will be able to give your creative input on the design and approve sketches before artwork is finalized.
How long does it take?
All projects are done on a “First Come-First Serve” basis and all my work is done manually with pen, brush and paint. Drafts will take typically 3 – 6 weeks, complex vector designs can take longer. Paintings can take several months depending on work load. Currently my work load is very high and delivery dates could exceed the general timelines. It is therefore strongly recommended that projects are planned and booked well in advance of any deadline dates.
Do you accept Rush Jobs?
Generally no, but I will try to work with clients individually. If accepted expect a 30% surcharge and full upfront payment. Rush jobs for traditional paintings on canvas are not accepted.
Will I receive progress updates?
It is an individual step by step process and there will be as much communication as required until you are happy with the design/painting. You will receive updates via e-mail and phone calls as needed. Depending on workload there may be periods when you don’t hear from me, but you are always welcome to e-mail or call me for a chat and progress inquiries.
Do you use clipart or templates?
No, all my work is exclusive and individually designed. Either hand designed digitally in vector software , hand painted digitally or traditional with acrylics or oils on canvas. They are not mass produced or off the shelf. They are unique, one of a kind pieces of art and require hours of work.